Get secure help—fast.
Download our lightweight helper app and a technician from BSS-ONE can safely connect to your device to diagnose and fix issues. No accounts. No hassle. You stay in control.
How it works
Click Download support app, then open the file. No installation is required.
When the app opens, you'll see a unique ID and one‑time password. Read those to your technician.
You'll be asked to allow access. You can end the session at any time—you're always in control.
Linux Users
If you're on Ubuntu, Mint, or another Debian/Ubuntu-based system, follow these steps to install the BSS-ONE Remote Desktop app:
Open a terminal and run:
sudo add-apt-repository ppa:flatpak/stable -y
sudo apt update
sudo apt install flatpak -y
flatpak --versionsudo flatpak remote-add --if-not-exists flathub https://flathub.org/repo/flathub.flatpakrepoflatpak install flathub org.freedesktop.Platform//24.08 -ywget https://remote.bss-lab.it/public/BSS-Lab-Remote-Desktop-Client-1.4.1-x86_64.flatpak
flatpak install --user BSS-Lab-Remote-Desktop-Client-1.4.1-x86_64.flatpak
flatpak run com.bsslab.RemoteDesktopWhy RustDesk
RustDesk is an open‑source, encrypted remote desktop solution. We host and manage it so your sessions are private and fast.
Secure by design
Will you be able to see my files?
Only during the session and only if you grant permission. You can end the session at any time.
Is the app safe?
Yes. The app is based on RustDesk, an open‑source tool with encryption. Our instance is hosted and managed by BSS-ONE.
Do I need admin rights?
Not usually. For some tasks (e.g., installing software) we might ask you to grant elevated access during the session.